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You can correct this by adjusting the scan areas in whole image view of the scanner driver ScanGear, then rescanning the original document or photo. This includes photos with a whitish background, items printed on white paper, thin or thick items, hand-written documents, business cards, etc.

Types of items that may not scan correctly If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.Your scanned image is saved in the folder you've specified in Settings. You can also visit this article to learn how to use the IJ Scan Utility. If you have more than one scanner or have changed from a USB connection to a network connection, you'll need to set the network environment from the IJ Scan Utility. If you'd like more information on the IJ Scan Utility, this video may help. Place your photo or document on the scanner, and then choose either Photo or Document on the IJ Scan Utility to initiate the scan. Once the IJ Scan Utility is open, be sure that your device is listed at the top of the window.

Windows 7 / Windows Vista / Windows XP: From the Start menu, select All Programs > Canon Utilities > IJ Scan Utility > IJ Scan Utility.

Windows 8 / 8.1: Select IJ Scan Utility on the Start screen. If IJ Scan Utility doesn't display, select the Search charm, then search for IJ Scan Utility.

If you don't see this, type IJ Scan Utility in the search bar.

Windows 10 / 11: From the Start menu, select All Apps > Canon Utilities > IJ Scan Utility.

When you have finished the installation process, you will then be able to find and open the IJ Scan Utility to initiate scans.įollow these steps to open and run the IJ Scan Utility: Follow the on-screen instructions to install the MP Drivers. Learn where to find the file if you are unable to locate it.

Once the download is complete, double-click the file to begin installation.

Scroll down until you locate the MP Drivers or the Driver Setup Package for your model.

If it is not detected, select it from the drop down menus to show the available drivers and software for your model.

Your computer's operating system will be automatically detected.

In this example, the PIXMA G3260 is used. This will take you to the specific support page for your printer/scanner.

When your model name appears, click it.Enter your printer/scanner model in the search box under Canon Support.Model names differ by country, and only U.S.

Download and install the MP Drivers/IJ Scan Utilityįollow these steps to start the download process:īecause this article applies to many printer models, the above link will take you to the page that allows you to enter your specific printer model number.